What is an eSIM and how does it work?

An eSIM is a digital SIM built into compatible devices. With MobiSIM, users can install a Africa eSIM and connect to mobile data without using a physical SIM card.

Can I use eSIM and physical SIM at the same time?

Yes. Many compatible smartphones allow users to keep a physical SIM active for calls and SMS while using a MobiSIM eSIM for mobile data in Africa.

Is my device eSIM compatible?

Before buying a Africa eSIM plan, users should confirm that their device supports eSIM and is unlocked.

Why isn't my eSIM connecting to the network?

Users should check that data roaming is enabled for the eSIM, that the eSIM line is selected for mobile data, and that they are in a supported coverage area.